Refund Policy
Return and refund policy
Thank you for shopping at Twinkle Me. We value your satisfaction and want to ensure that you have a pleasant experience with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please read the following guidelines carefully to understand our policies:
14-Day Return Policy:
We provide a 14-day return window from the date of delivery for all eligible items. If 14 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns:
To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it, including any tags or labels.
You will not be able to start a return until your order is in transit
Shipping fees are non-refundable
Please note that refunds will not be issued in cases where the buyer has provided an incorrect or inaccurate shipping address
Restocking Fee:
We are pleased to inform you that we do not charge any restocking fees on returns. Your satisfaction is our priority, and we want to make the return process as smooth as possible.
Initiating a Return:
To initiate a return, please follow these simple steps:
Contact our customer support team: before sending back the item, please get in touch with our customer support team. You can reach them via our contact page.
Provide necessary details: When contacting our support team, kindly provide the following information:
Return shipping fee:
Customers are responsible for the actual cost of return shipping. If you choose to initiate a return for an item, you will be responsible for covering the shipping expenses associated with sending the item back to us.
For returns, you will be provided with the address of one of our European warehouses
Refund Process:
Once we receive your return and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used during the purchase.
We process your refund within a maximum of 3 days. However, the funds may take up to 10 days to appear in your account, depending on your original payment method
Exchanges:
If you would like to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item on our website.
Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any return shipping costs in such cases.
Non-Returnable Items:
Please note that certain items are not eligible for return due to hygiene or safety reasons. These items include, but are not limited to, lingerie, swimwear, earrings, and perishable goods.
Customs fees, duties & taxes
Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
Country/location of origin of the purchased product
Local VAT rates
Local import taxes
It is your responsibility to pay these charges if and when asked to by your local authorities
Undelivered Packages:
If a package is not delivered due to failure to pick it up in time, refusal to pay customs fees, or refusal to accept the delivery, we are unable to offer a refund. In such cases, the package is not returned to our warehouse, and we are unable to process a return or refund for undelivered items
Refund processing time
The refund processing time depends on the original payment method you have chosen. Refunds through PayPal are processed instantly upon our confirmation, while refunds via credit card may take up to 3 business days, depending on the provider
We hope this policy provides you with clarity regarding our return and refund process. If you have any further questions or concerns, please do not hesitate to contact our customer support team for assistance. Thank you for shopping with BoogzelClothing.com, and we look forward to serving you again!
Thank you for shopping at Twinkle Me. We value your satisfaction and want to ensure that you have a pleasant experience with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please read the following guidelines carefully to understand our policies:
14-Day Return Policy:
We provide a 14-day return window from the date of delivery for all eligible items. If 14 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns:
To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it, including any tags or labels.
You will not be able to start a return until your order is in transit
Shipping fees are non-refundable
Please note that refunds will not be issued in cases where the buyer has provided an incorrect or inaccurate shipping address
Restocking Fee:
We are pleased to inform you that we do not charge any restocking fees on returns. Your satisfaction is our priority, and we want to make the return process as smooth as possible.
Initiating a Return:
To initiate a return, please follow these simple steps:
Contact our customer support team: before sending back the item, please get in touch with our customer support team. You can reach them via our contact page.
Provide necessary details: When contacting our support team, kindly provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Return shipping fee:
Customers are responsible for the actual cost of return shipping. If you choose to initiate a return for an item, you will be responsible for covering the shipping expenses associated with sending the item back to us.
For returns, you will be provided with the address of one of our European warehouses
Refund Process:
Once we receive your return and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used during the purchase.
We process your refund within a maximum of 3 days. However, the funds may take up to 10 days to appear in your account, depending on your original payment method
Exchanges:
If you would like to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item on our website.
Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any return shipping costs in such cases.
Non-Returnable Items:
Please note that certain items are not eligible for return due to hygiene or safety reasons. These items include, but are not limited to, lingerie, swimwear, earrings, and perishable goods.
Customs fees, duties & taxes
Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
Country/location of origin of the purchased product
Local VAT rates
Local import taxes
It is your responsibility to pay these charges if and when asked to by your local authorities
Undelivered Packages:
If a package is not delivered due to failure to pick it up in time, refusal to pay customs fees, or refusal to accept the delivery, we are unable to offer a refund. In such cases, the package is not returned to our warehouse, and we are unable to process a return or refund for undelivered items
Refund processing time
The refund processing time depends on the original payment method you have chosen. Refunds through PayPal are processed instantly upon our confirmation, while refunds via credit card may take up to 3 business days, depending on the provider
We hope this policy provides you with clarity regarding our return and refund process. If you have any further questions or concerns, please do not hesitate to contact our customer support team for assistance. Thank you for shopping with BoogzelClothing.com, and we look forward to serving you again!